Privacy policy
1. Introduction
1.1 We are committed to safeguarding the privacy of [our
website visitors and service users].
1.2 This policy applies where we are acting as a data
controller with respect to the personal data of [our website visitors and service
users]; in other words, where we determine the purposes and means of the
processing of that personal data.
1.3 We use cookies on our website. Insofar as those cookies are
not strictly necessary for the provision of [our website and services], we will
ask you to consent to our use of cookies when you first visit our website.
1.4 Our website incorporates privacy controls which affect how
we will process your personal data. By using the privacy controls, you can
[specify whether you would like to receive direct marketing communications and
limit the publication of your information]. You can access the privacy controls
via [URL].
1.5 In this policy, “we”, “us” and
“our” refer to the data controller name.[ For more information
about us, see Section 13.]
2. Credit
2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).
3. How we use your personal data
3.1 In this Section 3 we have set out:
(a) the general categories of personal data that we may
process;
(b) [in the case of personal data that we did not obtain
directly from you, the source and specific categories of that data];
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
3.2 We may process [data about your use of our website and
services] (“usage data“). The usage data may include [your IP
address, geographical location, browser type and version, operating system,
referral source, length of visit, page views and website navigation paths, as
well as information about the timing, frequency and pattern of your service
use]. The source of the usage data is [our analytics tracking system]. This
usage data may be processed [for the purposes of analysing the use of the
website and services]. The legal basis for this processing is [consent] OR [our
legitimate interests, namely [monitoring and improving our website and
services]].
3.3 We may process [your account data] (“account data“).
[The account data may [include your name and email address].][ The source of
the account data is [you or your employer].] The account data may be processed
[for the purposes of operating our website, providing our services, ensuring
the security of our website and services, maintaining back-ups of our databases
and communicating with you.] The legal basis for this processing is [consent]
OR [our legitimate interests, namely [the proper administration of our website
and business]] OR [the performance of a contract between you and us and/or
taking steps, at your request, to enter into such a contract].
3.4 We may process [your information included in your personal
profile on our website] (“profile data“). [The profile data
may include [your name, address, telephone number, email address, profile
pictures, gender, date of birth, relationship status, interests and hobbies,
educational details and employment details].] The profile data may be processed
for [the purposes of enabling and monitoring your use of our website and
services]. The legal basis for this processing is [consent] OR [our legitimate
interests, namely [the proper administration of our website and business]] OR
[the performance of a contract between you and us and/or taking steps, at you
request, to enter into such a contract].
3.5 We may process [your personal data that are provided in the
course of the use of our services] (“service data“).[ The
service data may include your name and email address.][ The source of the
service data is [you or your employer].] The service data may be processed [for
the purposes of operating our website, providing our services, ensuring the security
of our website and services, maintaining back-ups of our databases and
communicating with you]. The legal basis for this processing is [consent] OR
[our legitimate interests, namely [the proper administration of our website and
business]] OR [the performance of a contract between you and us and/or taking
steps, at your request, to enter into such a contract].
3.6 We may process [information that you post for publication
on our website or through our services] (“publication data“).
The publication data may be processed [for the purposes of enabling such
publication and administering our website and services]. The legal basis for
this processing is [consent] OR [our legitimate interests, namely [the proper
administration of our website and business]] OR [the performance of a contract
between you and us and/or taking steps, at your request, to enter into such a
contract].
3.7 We may process [information contained in any enquiry you
submit to us regarding goods and/or services] (“enquiry data“).
The enquiry data may be processed [for the purposes of offering, marketing and
selling relevant goods and/or services to you]. The legal basis for this
processing is [consent].
3.8 We may process [information relating to our customer
relationships, including customer contact information] (“customer
relationship data“). [The customer relationship data may include [your
name, your employer, your job title or role, your contact details, and
information contained in communications between us and you or your employer].][
The source of the customer relationship data is [you or your employer].] The
customer relationship data may be processed [for the purposes of managing our
relationships with customers, communicating with customers, keeping records of
those communications and promoting our products and services to customers]. The
legal basis for this processing is [consent] OR [our legitimate interests,
namely [the proper management of our customer relationships]].
3.9 We may process [information relating to transactions,
including purchases of goods and services, that you enter into with us and/or
through our website] (“transaction data“). [The transaction
data may include [your contact details, your card details and the transaction
details].] The transaction data may be processed [for the purpose of supplying
the purchased goods and services and keeping proper records of those
transactions]. The legal basis for this processing is [the performance of a
contract between you and us and/or taking steps, at your request, to enter into
such a contract and our legitimate interests, namely [the proper administration
of our website and business]].
3.10 We may process [information that you provide to us for the
purpose of subscribing to our email notifications and/or newsletters] (“notification
data“). The notification data may be processed [for the purposes of
sending you the relevant notifications and/or newsletters]. The legal basis for
this processing is [consent] OR [the performance of a contract between you and
us and/or taking steps, at your request, to enter into such a contract].
3.11 We may process [information contained in or relating to any
communication that you send to us] (“correspondence data“).
The correspondence data may include [the communication content and metadata
associated with the communication].[ Our website will generate the metadata
associated with communications made using the website contact forms.] The
correspondence data may be processed [for the purposes of communicating with
you and record-keeping]. The legal basis for this processing is [our legitimate
interests, namely [the proper administration of our website and business and
communications with users].
3.12 We may process [any of your personal data identified in this
policy] where necessary for [the establishment, exercise or defence of legal
claims, whether in court proceedings or in an administrative or out-of-court
procedure]. The legal basis for this processing is our legitimate interests,
namely [the protection and assertion of our legal rights, your legal rights and
the legal rights of others].
3.13 We may process [any of your personal data identified in this
policy] where necessary for [the purposes of obtaining or maintaining insurance
coverage, managing risks, or obtaining professional advice]. The legal basis
for this processing is our legitimate interests, namely [the proper protection
of our business against risks].
3.14 In addition to the specific purposes for which we may
process your personal data set out in this Section 3, we may also process [any
of your personal data] where such processing is necessary [for compliance with
a legal obligation to which we are subject, or] in order to protect your vital
interests or the vital interests of another natural person.
3.15 Please do not supply any other person’s personal data to us,
unless we prompt you to do so.
4. Providing your personal data to others
4.1 We may disclose [your personal data] to [our insurers
and/or professional advisers] insofar as reasonably necessary for the purposes
of [obtaining or maintaining insurance coverage, managing risks, obtaining
professional advice, or the establishment, exercise or defence of legal claims,
whether in court proceedings or in an administrative or out-of-court
procedure].
4.2 We may disclose [specify personal data category or
categories] to [our suppliers or subcontractors] [identified at [URL]]
insofar as reasonably necessary for [our legitimate interests, namely [the
proper administration of our website and business]] OR [the performance of a
contract between you and us and/or taking steps, at your request, to enter into
such a contract].
4.6 In addition to the specific disclosures of personal data
set out in this Section 4, we may disclose your personal data where such
disclosure is necessary for compliance with a legal obligation to which we are
subject, or in order to protect your vital interests or the vital interests of
another natural person.[ We may also disclose your personal data where such
disclosure is necessary for the establishment, exercise or defence of legal
claims, whether in court proceedings or in an administrative or out-of-court
procedure.]
5. International transfers of your personal data
5.1 In this Section 5, we provide information about the
circumstances in which your personal data may be transferred to [countries
outside the European Economic Area (EEA)].
5.2 You acknowledge that [personal data that you submit for
publication through our website or services] may be available, via the
internet, around the world. We cannot prevent the use (or misuse) of such
personal data by others.
6. Retaining and deleting personal data
6.1 This Section 6 sets out our data retention policies and
procedure, which are designed to help ensure that we comply with our legal
obligations in relation to the retention and deletion of personal data.
6.2 Personal data that we process for any purpose or purposes
shall not be kept for longer than is necessary for that purpose or those
purposes.
6.3 We will retain your personal data as follows:
(a) personal data will be retained for a minimum period
of 6 months and for a maximum period of 7 years.
6.4 In some cases it is not possible for us to specify in
advance the periods for which your personal data will be retained. In such
cases, we will determine the period of retention based on the following
criteria:
(a) the period of retention of personal data will be
determined based on the purposes for which the
personal data are processed
6.5 Notwithstanding the other provisions of this Section 6, we
may retain your personal data where such retention is necessary for compliance
with a legal obligation to which we are subject, or in order to protect your
vital interests or the vital interests of another natural person.
7. Amendments
7.1 We may update this policy from time to time by publishing a
new version on our website.
7.2 You should check this page occasionally to ensure you are
happy with any changes to this policy.
7.3 We may notify you of changes to this policy by email.
8. Your rights
8.1 In this Section 8, we have summarised the rights that you
have under data protection law. Some of the rights are complex, and not all of
the details have been included in our summaries. Accordingly, you should read
the relevant laws and guidance from the regulatory authorities for a full explanation
of these rights.
8.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
8.3 You have the right to confirmation as to whether or not we
process your personal data and, where we do, access to the personal data, together
with certain additional information. That additional information includes
details of the purposes of the processing, the categories of personal data
concerned and the recipients of the personal data. Providing the rights and
freedoms of others are not affected, we will supply to you a copy of your
personal data. The first copy will be provided free of charge, but additional
copies may be subject to a reasonable fee. [ You can access [your personal
data] by visiting [URL] when logged into our website.]
8.4 You have the right to have any inaccurate personal data
about you rectified and, taking into account the purposes of the processing, to
have any incomplete personal data about you completed.
8.5 In some circumstances you have the right to the erasure of
your personal data without undue delay. Those circumstances include: [the
personal data are no longer necessary in relation to the purposes for which
they were collected or otherwise processed; you withdraw consent to
consent-based processing; you object to the processing under certain rules of
applicable data protection law; the processing is for direct marketing
purposes; and the personal data have been unlawfully processed]. However, there
are exclusions of the right to erasure. The general exclusions include where
processing is necessary: [for exercising the right of freedom of expression and
information; for compliance with a legal obligation; or for the establishment,
exercise or defence of legal claims].
8.6 In some circumstances you have the right to restrict the
processing of your personal data. Those circumstances are: you contest the
accuracy of the personal data; processing is unlawful but you oppose erasure;
we no longer need the personal data for the purposes of our processing, but you
require personal data for the establishment, exercise or defence of legal
claims; and you have objected to processing, pending the verification of that
objection. Where processing has been restricted on this basis, we may continue
to store your personal data. However, we will only otherwise process it: with
your consent; for the establishment, exercise or defence of legal claims; for
the protection of the rights of another natural or legal person; or for reasons
of important public interest.
8.7 You have the right to object to our processing of your
personal data on grounds relating to your particular situation, but only to the
extent that the legal basis for the processing is that the processing is
necessary for: the performance of a task carried out in the public interest or
in the exercise of any official authority vested in us; or the purposes of the
legitimate interests pursued by us or by a third party. If you make such an
objection, we will cease to process the personal information unless we can
demonstrate compelling legitimate grounds for the processing which override
your interests, rights and freedoms, or the processing is for the
establishment, exercise or defence of legal claims.
8.8 You have the right to object to our processing of your
personal data for direct marketing purposes (including profiling for direct
marketing purposes). If you make such an objection, we will cease to process
your personal data for this purpose.
8.9 You have the right to object to our processing of your
personal data for scientific or historical research purposes or statistical
purposes on grounds relating to your particular situation, unless the
processing is necessary for the performance of a task carried out for reasons
of public interest.
8.10 To the extent that the legal basis for our processing of
your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a
contract to which you are party or in order to take steps at your request prior
to entering into a contract,
and such processing is carried out by automated means, you
have the right to receive your personal data from us in a structured, commonly
used and machine-readable format. However, this right does not apply where it
would adversely affect the rights and freedoms of others.
8.11 If you consider that our processing of your personal
information infringes data protection laws, you have a legal right to lodge a
complaint with a supervisory authority responsible for data protection. You may
do so in the EU member state of your habitual residence, your place of work or
the place of the alleged infringement.
8.12 To the extent that the legal basis for our processing of
your personal information is consent, you have the right to withdraw that
consent at any time. Withdrawal will not affect the lawfulness of processing
before the withdrawal.
8.13 You may exercise any of your rights in relation to your
personal data [by written notice to us] OR [by [methods]][, in addition
to the other methods specified in this Section 8].
9. About cookies
9.1 A cookie is a file containing an identifier (a string of
letters and numbers) that is sent by a web server to a web browser and is
stored by the browser. The identifier is then sent back to the server each time
the browser requests a page from the server.
9.2 Cookies may be either “persistent” cookies or
“session” cookies: a persistent cookie will be stored by a web
browser and will remain valid until its set expiry date, unless deleted by the
user before the expiry date; a session cookie, on the other hand, will expire
at the end of the user session, when the web browser is closed.
9.3 Cookies do not typically contain any information that
personally identifies a user, but personal information that we store about you
may be linked to the information stored in and obtained from cookies.
10. Cookies that we use
10.1 We use cookies for the following purposes:
(a) authentication – we use cookies to identify you when you
visit our website and as you navigate our website (cookies used for this
purpose are: https://codex.wordpress.org/WordPress_Cookies);
(b) [status – we use cookies [to help us to determine if you
are logged into our website] (cookies used for this purpose are: https://codex.wordpress.org/WordPress_Cookies);
(c) [personalisation – we use cookies [to store information
about your preferences and to personalise the website for you][ (cookies used
for this purpose are: https://codex.wordpress.org/WordPress_Cookies;
(d) [security – we use cookies [as an element of the security
measures used to protect user accounts, including preventing fraudulent use of
login credentials, and to protect our website and services generally][ (cookies
used for this purpose are: https://codex.wordpress.org/WordPress_Cookies;
(e) [advertising – we use cookies [to help us to display
advertisements that will be relevant to you][ cookies used for this purpose
are: https://codex.wordpress.org/WordPress_Cookies ;
(f) [analysis – we use cookies [to help us to analyse the use
and performance of our website and services][ (cookies used for this purpose
are: https://codex.wordpress.org/WordPress_Cookies ); and
(g) [cookie consent – we use cookies [to store your preferences
in relation to the use of cookies more generally][ (cookies used for this
purpose are: https://codex.wordpress.org/WordPress_Cookies )]].
11. Cookies used by our service providers
11.1 Our service providers use cookies and those cookies may be
stored on your computer when you visit our website.
11.2 We use Google Analytics to analyse the use of our website.
Google Analytics gathers information about website use by means of cookies. The
information gathered relating to our website is used to create reports about
the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.[ The relevant cookies are: https://codex.wordpress.org/WordPress_Cookies
12. Managing cookies
12.1 Most browsers allow you to refuse to accept cookies and to
delete cookies. The methods for doing so vary from browser to browser, and from
version to version. You can however obtain up-to-date information about
blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
12.2 Blocking all cookies will have a negative impact upon the
usability of many websites.
12.3 If you block cookies, you will not be able to use all the
features on our website.
13. Our details
13.1 This website is owned and operated by Red Rock Electrical
Ltd.
13.2 We are registered in [England and Wales] under registration
number [
05511899], and our registered
office is at [Mead House, Week Lane, Dawlish, EX7 0PJ].
13.3 Our principal place of business is at [Mead House, Week
Lane, Dawlish, EX7 0PJ].
13.4 You can contact us:
(a) [by post, to [the postal address given above]];
(b) [using our website contact form];
(c) [by telephone, on [the contact number published on our
website from time to time]]; or
(d) [by email, using [the email address published on our website
from time to time]].
14. Data protection officer
14.1 Our data protection officer’s contact details are:
Matt Simmons
01626 862578